FREQUENTLY ASKED QUESTIONS
We know - you have a lot on your mind. While we strongly encourage a discussion with us for more details, here are some of the common questions we receive
What is our fee? Do we take a percentage of the rent?
No we don't, we take nothing!
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There's no catch - we do NOT take a percentage of your rent. Our clients are willing to pay a premium to stay in the unit for a shorter period of time, and we simply collect any residual amounts over your requested rent and utilities.
How do we guarantee on time rent payments are made?
It's simple - we operate a business that generates revenue and your rent is our cost of doing business. In addition to our company signing your lease, we will personally guarantee the rent payment is made on time every month.
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Your relationship is important to us since it is the lifeblood of our business. We intend on being the last tenant's you'll ever have!
How long are our clients staying?
Our clients may stay for 1 week. However, this really depends on seasonality and the occupation of the client. Many are remote business people who may require an extended stay.
How do we know who is entering and leaving the property?
Security is of the utmost importance to us. With your permission, we will install WI-FI enabled security camera on the exterior of the unit to ensure our client is not accompanied by any unwanted guests. We will also install a remote operated programmable lock on the exterior doors with rotating codes to ensure that only authorized guests are able to access the property.
How do we screen our clients? What is our criteria?
We use a three step screening process as a full proof way to ensure all new clients meet our standards. This includes gathering their personal information and the reasoning for their travel on our booking website. Next our front desk calls the new client to confirm their information and to ensure they understand the terms and conditions of their stay. Lastly, our front desk is available 24 hours every day to answer questions, and monitor their stay using various security devices, including a decibel meter.
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It is in our best interest to ensure both a professional and safe experience for everyone since our company's reputation that is at stake.
What platforms do we market on?
We primarily market our locations to clients who are traveling for business and work, such as corporate travelers and nurses for example, using various corporate traveling websites designed for these types of clients.
How do we ensure there are no disturbances? What if a party occurs?
With our stringent screening process we certainly don't expect this to happen, and it's extremely rare!
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Let's be clear - we do everything within our capabilities to avoid disturbances of any kind at our locations, to ensure that every property is always kept in immaculate condition.
It is in our business's best interest to keep all units in perfect condition. If they are not, we experience downtime and lose out on revenue. In addition, this hurts our reputation.
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To avoid this, we have decibel meters monitoring each unit. If noise passes above a certain decibel level, our front desk is alerted and we will dispatch our local property manager to intervene.
