FREQUENTLY ASKED QUESTIONS
While these are some of the most common questions we receive, we encourage you to reach out and learn more about how we can be a great fit for your business!
What is our fee? Do we take a percentage the rent?
No, we don’t take anything!
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There’s no catch — we do not take a percentage of your rent. Our clients are willing to pay a premium for their stay, and we simply collect any amounts above your requested rent and utilities.
How do we ensure on time rent payments?
We run a business that generates revenue, and your rent is simply a cost of doing business for us. In addition to our company signing the lease, we personally guarantee that rent payments will be made on time, every month.
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Our relationship with you is vital to us, as it’s the foundation of our business. We aim to be the last tenants you’ll ever need.
What is the typical length of stay for our clients?
This largely depends on the season and the client’s needs. Many of our clients are remote professionals who may require extended stays.
How do we monitor who is entering and leaving the property?
Security is our top priority. With your permission, we will install a remote-operated, programmable lock on the exterior doors, featuring rotating codes to ensure only authorized guests can access the property.
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Additionally, we may install a Wi-Fi-enabled security camera on the exterior of the unit to ensure our clients are not accompanied by any unauthorized individuals.
How do we screen our clients, and what is our criteria?
It’s in our best interest to ensure a professional and safe experience for everyone, as our company’s reputation is on the line.
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We employ a multi-step screening process to ensure all new clients meet our standards. This includes collecting personal information and travel details through our booking website, following up to confirm their information and ensure they understand the terms and conditions, and offering 24/7 front desk support to address any questions.
Which platforms do we use for marketing?
We primarily market our properties to business travelers and corporate professionals on specialized corporate travel websites, and through B2B relationships. Occasionally, we allow leisure travelers to stay with us to fill vacancies, ensuring they complete our screening process before booking.
How do we prevent disturbances?
To prevent disturbances, we may install a decibel meter in each unit. If noise exceeds a certain threshold, our front desk is alerted, and our local property manager will intervene.
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We take every measure to prevent disruptions at our locations, ensuring each property remains in immaculate condition.
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Maintaining the perfect condition of our units is essential to our business. When units are not in top shape, it leads to downtime, lost revenue, and a negative impact on our reputation.
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